Shipping information

SEADRO d.o.o.
Ilica 47
10000 Zagreb
OIB:09360839991

Tel: (+385) 099 789 7844

SEADRO CURRENTLY SHIPS WITHIN EUROPE. TO PUT YOUR MIND AT EASE, WE PROVIDE ALL PACKAGES WITH A TRACKING NUMBER.

*PLEASE NOTE THAT AT THE MOMENT, WE ARE UNABLE TO SHIP ORDERS TO: ALBANIA, BELARUS, ICELAND, LIECHTENSTEIN, MALTA, MACEDONIA, MONACO, MONTENEGRO, RUSSIA, TURKEY, VATICAN CITY.

ONCE YOUR ORDER HAS BEEN SHIPPED, YOU WILL RECEIVE AN EMAIL UPDATE WITH SHIPPING DETAILS ALONG WITH THE ASSOCIATED TRACKING NUMBER. YOU MAY FOLLOW THE LINK IN THE EMAIL TO CHECK THE ESTIMATED ARRIVAL OF YOUR ORDER.

PLEASE NOTE THAT TRACKING INFORMATION WILL ONLY BE UPDATED ONLINE ONE (1) BUSINESS DAY AFTER YOUR ORDER HAS BEEN SHIPPED.

DELIVERY TIMES ARE INDICATED FROM THE DAY WHEN THE ORDER HAS BEEN CONFIRMED BY SEADRO.

ALTHOUGH WE USE ALL EFFORTS TO ENSURE THAT YOUR ORDER IS DELIVERED WITHIN A SPECIFIED TIME PERIOD, WE CANNOT ACCEPT RESPONSIBILITY FOR LATE DELIVERIES DUE TO CIRCUMSTANCES OUTSIDE OF OUR CONTROL. OUR CUSTOMER SERVICE TEAM WILL DO OUR BEST TO INFORM YOU OF ANY UNEXPECTED DELAY.

IF YOU HAVE PROBLEMS TRACKING YOUR ORDER, PLEASE CONTACT US VIA OUR SUPPORT E-MAIL: INFO@SEADRO.HR

MBE – MAIL BOXES ETC. DELIVERS PRODUCTS OF SEADRO WITHIN EUROPE.

THE CUSTOMER SERVICE OF MBE IS AVAILABLE AT:

MBE ADRIATIC D.O.O.
RADNIČKA CESTA 20
10000 ZAGREB, CROATIA

MAIL: MBE@MBE.HR
PHONE: +385 1 6471 862

DUTIES AND TAXES

ALL COUNTRIES WITHIN THE EU ARE SHIPPED ON DDP (DELIVERY DUTY PAID) BASIS, MEANING THAT TAXES AND DUTIES ARE INCLUDED IN THE FINAL PRICE.

HOWEVER, WHEN SHIPPING OUTSIDE THE EUROPEAN UNION, SEADRO IS NOT RESPONSIBLE FOR ANY AND ALL CUSTOMS FEES, TAXES, TARIFFS, OR DUTIES. WE ARE UNABLE TO DECLARE THE PACKAGE FOR ANY VALUE OTHER THAN THE TOTAL PRODUCT VALUE WHICH MUST BE DISPLAYED ON THE FRONT OF THE PACKAGE.

YOUR COUNTRY’S CUSTOMS OFFICE ALSO HAS THE RIGHT TO HOLD YOUR PACKAGE FOR ANY REASON UP TO 30 DAYS AFTER RECEIPT. IF YOU EXPERIENCE A DELAY DUE TO CUSTOMS, SEADRO CANNOT MAKE ANY CHANGES TO OR EXPEDITE YOUR ORDER. WE ENCOURAGE YOU TO CONTACT YOUR LOCAL CUSTOMS OFFICE TO GET YOUR PACKAGE DELIVERED.

PLEASE REVIEW OUR SHIPPING INFORMATION BELOW:

HOME

CROATIA

DELIVERY METHOD – SHIPPING FEE
Standard (2-3 days) – EUR 5
Express (24h) – EUR 7

EUROPE 1

AUSTRIA, BELGIUM, BULGARIA, CZECH REPUBLIC, LUXEMBOURG, HUNGARY, NETHERLANDS, GERMANY, POLAND, SLOVAKIA, SLOVENIA

DELIVERY METHOD – SHIPPING FEE
Standard (up to 7 days) – EUR 10

EUROPE 2

ITALY, KOSOVO, LATVIA, LITHUANIA, ROMANIA, SWITZERLAND, UK, IRELAND

DELIVERY METHOD – SHIPPING FEE
Standard (up to 7 days) – EUR 15

EUROPE 3

DENMARK, FRANCE, PORTUGAL, SPAIN, SWEDEN

DELIVERY METHOD – SHIPPING FEE
Standard (up to 7 days) – EUR 20

EUROPE 4

NORWAY, ANDORRA, CYPRUS, SAN MARINO, UKRAINE, FINLAND, GREECE, BOSNIA AND HERZEGOVINA, SERBIA

DELIVERY METHOD – SHIPPING FEE
Standard (up to 7 days) – EUR 30

EXCLUDED TIME PERIODS AND P.O. BOX ADDRESSES

OUR DISTRIBUTION CENTER DOES NOT DISPATCH ORDERS ON SATURDAY, SUNDAY, AND BANK HOLIDAYS OF CROATIA. WE DO NOT SHIP TO P.O. BOX ADDRESSES.

REFUSED DELIVERIES

IF A DELIVERY IS REFUSED BY THE RECEIVER AND RETURNED TO SEADRO, ANY ORIGINAL SHIPPING CHARGES, RETURN SHIPMENT COSTS, CUSTOMS CHARGES AND HANDLING FEES WILL ALL BE DEDUCTIBLE FROM ANY REFUND DUE.