Privacy policy

SEADRO d.o.o.
Ilica 47
10000 Zagreb
OIB:09360839991

Tel: (+385) 099 789 7844

THIS DOCUMENT WILL EXPLAIN HOW OUR ORGANISATION USES PERSONAL DATA IN COMPLIANCE WITH THE REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL ON THE PROTECTION OF NATURAL PERSONS WITH REGARD TO THE PROCESSING OF PERSONAL DATA AND ON THE FREE MOVEMENT OF SUCH DATA (GDPR).
UNDER THE GDPR “PERSONAL DATA” MEANS ANY INFORMATION RELATING TO AN IDENTIFIED OR IDENTIFIABLE NATURAL PERSON (‘DATA SUBJECT’); AN IDENTIFIABLE NATURAL PERSON IS ONE WHO CAN BE IDENTIFIED, DIRECTLY OR INDIRECTLY, IN PARTICULAR BY REFERENCE TO AN IDENTIFIER SUCH AS A NAME, AN IDENTIFICATION NUMBER, LOCATION DATA, AN ONLINE IDENTIFIER OR TO ONE OR MORE FACTORS SPECIFIC TO THE PHYSICAL, PHYSIOLOGICAL, GENETIC, MENTAL, ECONOMIC, CULTURAL OR SOCIAL IDENTITY OF THAT NATURAL PERSON.
HEREINAFTER ALL PERSONAL INFORMATION IS REFERRED TO AS “PERSONAL DATA”.
THIS PRIVACY POLICY APPLIES TO ALL PERSONAL DATA YOU PROVIDE TO US AND ALSO TO ALL PERSONAL DATA WHICH WE COLLECT ABOUT YOU, EITHER ABOUT HOW YOU USE OUR WEBSITE (USING “COOKIES”) OR ABOUT YOUR PURCHASING PATTERNS IF YOU MAKE AN ORDER WITH US.

1. WHO WE ARE?

SEADRO D.O.O. ZA USLUGE (A CROATIAN COMPANY WITH REGISTERED ADDRESS AT ILICA 47, 10000 ZAGREB, REGISTERED IN THE TRADE REGISTER IN THE CITY OF ZAGREB) ACTS AS A DATA CONTROLLER. IT MEANS SEADRO D.O.O. ZA USLUGE DECIDES HOW THE PERSONAL DATA PROVIDED TO US IS PROCESSED AND FOR WHAT PURPOSES.

2. HOW TO CONTACT US?

IN RESPECT OF DATA PROTECTION RELATED QUESTIONS, TO EXERCISE YOUR RIGHTS OR FILE A COMPLAINT, CONTACT US AT INFO@SEADRO.HR
HOW DO WE COLLECT PERSONAL DATA?
WE COLLECT PERSONAL DATA FROM YOU WHEN YOU REGISTER ON OUR WEBSITE, MAKE A PURCHASE, SIGN UP FOR OUR NEWSLETTER, RESPOND TO A SURVEY OR MARKETING COMMUNICATION, SURF THE WEBSITE, OR USE CERTAIN OTHER SITE FEATURES.

3. WHY DO WE COLLECT PERSONAL DATA? (DATA PROCESSING PURPOSES)

WE COLLECT AND USE YOUR PERSONAL DATA FOR THE FOLLOWING PURPOSES:

1. TO PROCESS AND FULFIL YOUR ORDER. FOR THIS PURPOSE WE COLLECT THE FOLLOWING DATA: NAME, ADDRESS, EMAIL ADDRESS, PHONE NUMBER, BILLING ADDRESS (WHEN DIFFERENT FROM SHIPPING ADDRESS)
2. TO COMMUNICATE WITH YOU IN CASE OF ANY ISSUES WITH THE ORDER FULFILMENT AND TO FACILITATE YOUR ENGAGEMENT WITH OUR CUSTOMER SERVICE TEAM. FOR THIS PURPOSE WE COLLECT THE FOLLOWING DATA: NAME, EMAIL ADDRESS, ORDER DETAILS
3. TO SEND PERIODIC EMAILS TO UPDATE YOU ABOUT THE STATUS OF YOUR ORDER OR OTHER PRODUCTS AND SERVICES. FOR THIS PURPOSE WE COLLECT THE FOLLOWING DATA: NAME, EMAIL ADDRESS, ORDER DETAILS
4. TO CREATE YOUR SEADRO ACCOUNT. FOR THIS PURPOSE WE COLLECT THE FOLLOWING DATA: NAME, EMAIL ADDRESS, DATE OF BIRTH, COUNTRY OF RESIDENCE
5. TO SEND YOU REMINDERS ON UNFINISHED ORDERS. FOR THIS PURPOSE WE COLLECT THE FOLLOWING DATA: NAME, EMAIL ADDRESS, LIST OF PRODUCTS LEFT IN YOUR CART
6. TO SEND YOU NEWSLETTERS AND OFFERS TAILORED TO YOUR INTERESTS AND NEEDS. FOR THIS PURPOSE WE COLLECT THE FOLLOWING DATA: NAME, EMAIL ADDRESS, DATE OF BIRTH, COUNTRY OF RESIDENCE, DETAILS OF YOUR HISTORICAL WEBSITE BEHAVIOR AND PURCHASE HISTORY
7. TO PROVIDE OFFERS TAILORED TO YOUR PREFERENCES AND IMPROVE OUR WEBSITE TO BETTER SERVE YOUR NEEDS. FOR THIS PURPOSE, WE COLLECT THE FOLLOWING DATA: DETAILS OF YOUR HISTORICAL SEARCHES AND HISTORICAL ORDER DETAILS
8. TO TAILOR ADVERTISING TO MAKE OUR OFFERS MORE RELEVANT. FOR THIS PURPOSE WE COLLECT THE FOLLOWING DATA: EMAIL ADDRESS, DETAILS OF YOUR HISTORICAL SEARCHES AND HISTORICAL ORDER DETAILS

4. WHERE AND FOR HOW LONG DO WE KEEP YOUR PERSONAL DATA?

YOUR PERSONAL DATA IS CONTAINED BEHIND SECURED NETWORKS AND IS ONLY ACCESSIBLE BY A LIMITED NUMBER OF PEOPLE WHO HAVE SPECIAL ACCESS RIGHTS TO SUCH SYSTEMS, AND ARE REQUIRED TO KEEP THE PERSONAL DATA CONFIDENTIAL. IN ADDITION, ALL SENSITIVE/CREDIT INFORMATION YOU SUPPLY IS ENCRYPTED VIA SECURE SOCKET LAYER (SSL) TECHNOLOGY. ALL TRANSACTIONS ARE PROCESSED THROUGH A GATEWAY PROVIDER AND ARE NOT STORED OR PROCESSED ON OUR SERVERS.
WE PROCESS YOUR PERSONAL DATA FOR THE TIME REQUIRED CONSISTENT WITH THE PURPOSES SET OUT IN THIS PRIVACY POLICY OR FOR THE PERIOD SPECIFIED BY THE RELEVANT REGULATIONS.
IN THE CASE OF CONSENT-BASED DATA PROCESSING (LIKE EMAIL SUBSCRIPTION), PERSONAL DATA WILL BE PROCESSED UNTIL THE CONSENT IS WITHDRAWN.

5. LEGAL BASIS OF DATA PROCESSING

THE LEGAL BASIS OF DATA PROCESSING ACTIVITIES INDICATED IN POINT A)-E) OF SECTION 4 OF THIS DOCUMENT LIES IN SUBSECTION (A) PARAGRAPH (1) OF ARTICLE 5 OF ACT CXII OF 2011 ON THE RIGHT OF INFORMATIONAL SELF-DETERMINATION AND ON FREEDOM OF INFORMATION (HEREINAFTER THE “FREEDOM OF INFORMATION ACT”), I.E. BASED ON YOUR CONSENT, AND COMMENCING FROM 25 MAY 2018 ALSO ARTICLE 6 (1) (B) OF THE GENERAL DATA PROTECTION REGULATION (REGULATION NO. 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL) (“GDPR”), I.E. SUCH PROCESSING ACTIVITIES ARE NECESSARY FOR THE PERFORMANCE OF THE CONTRACT OR IN ORDER TO TAKE STEPS AT THE REQUEST OF DATA, SUBJECT TO ENTERING INTO A CONTRACT.
THE LEGAL BASIS OF DATA PROCESSING ACTIVITIES INDICATED IN POINT F)-H) OF SECTION 4 OF THIS DOCUMENT LIES IN SUBSECTION (A) PARAGRAPH (1) OF ARTICLE 5 AND SUBSECTION (A) PARAGRAPH (2) OF ARTICLE 5 OF THE FREEDOM OF INFORMATION ACT, I.E. BASED ON YOUR CONSENT, AND COMMENCING FROM 25 MAY 2018 ALSO ARTICLE 6 (1) (A) AND ARTICLE 9 (2) (A) OF THE GDPR, I.E. SUCH PROCESSING ACTIVITIES WILL BE BASED ON YOUR CONSENT.

6. FURTHER PROCESSING OF PERSONAL DATA

IF WE WISH TO USE YOUR PERSONAL DATA FOR A NEW PURPOSE, NOT COVERED BY THIS DOCUMENT, WE WILL PROVIDE YOU WITH A NEW PRIVACY POLICY, EXPLAINING ALL DETAIL TO THE NEW PROCESSING. IF REQUIRED, WE WILL SEEK YOUR CONSENT BEFORE COMMENCING THE NEW DATA PROCESSING ACTIVITY

7. WHAT RIGHTS DO YOU HAVE FOR MANAGING YOUR PERSONAL DATA IN LINE WITH THE GDPR?

1. RIGHT TO INFORMATION – HOW TO HANDLE YOUR PERSONAL INFORMATION AND WHAT ARE YOUR RIGHTS IN THIS REGARD.
2. RIGHT OF ACCESS – REGARDING THAT YOUR PERSONAL DATA IS BEING PROCESSED IS THERE, AND IF SO, IT IS ENTITLED TO US BY US YOU HAVE ACCESS TO YOUR PERSONAL DATA. THIS WILL ALLOW YOU TO VERIFY YOUR PERSONAL DATA PRIVACY LEGISLATION.
3. RIGHT TO RECTIFY – YOU ARE ENTITLED TO REQUEST THE CORRECTION OR ADDITION OF INACCURATE OR INCOMPLETE PERSONAL INFORMATION.
4. RIGHT TO CANCEL – ALSO KNOWN AS “RIGHT TO BE FORGOTTEN” ENSURES THAT YOU CAN REQUEST THE DELETION OF YOUR PERSONAL DATA IF THEY ARE NOT NECESSARILY HANDLED OR OTHERWISE.
5. RIGHT TO RESTRICT DATA MANAGEMENT – YOU ARE ENTITLED TO RESTRICT THE CONTINUED HANDLING OF YOUR PERSONAL INFORMATION, IN THIS CASE WE WILL NOT TREAT YOUR DATA EXCEPT FOR STORAGE.
6. RIGHT TO DATA STORAGE – YOU ARE ELIGIBLE FOR CERTAIN PERSONAL INFORMATION WE MANAGE TO REQUEST A COPY AND SUBMIT THEM TO ANOTHER DATA HANDLER FORWARD.
7. RIGHT TO PROTEST – YOU ARE ENTITLED TO OBJECT TO CERTAIN DATA MANIPULATIONS (EG. DIRECT MARKETING).
8. AUTOMATED DECISION-MAKING AND PROFILING RIGHTS – YOU ARE ENTITLED TO REQUEST THAT WE DO NOT HAVE LEGAL OR OTHER SIGNIFICANT CONSEQUENCES FOR YOU TO DECIDE ON YOUR OWN DECISION-MAKING BASED SOLELY ON AUTOMATED PROCESSING (INCLUDING PROFILING).
9. HOW DO WE PROTECT YOUR PERSONAL DATA?
OUR WEBSITE IS SCANNED ON A REGULAR BASIS FOR SECURITY HOLES AND KNOWN VULNERABILITIES IN ORDER TO MAKE YOUR VISIT TO OUR SITE AS SAFE AS POSSIBLE.
YOUR PERSONAL DATA IS CONTAINED BEHIND SECURED NETWORKS AND IS ONLY ACCESSIBLE BY A LIMITED NUMBER OF PERSONS WHO HAVE SPECIAL ACCESS RIGHTS TO SUCH SYSTEMS, AND ARE REQUIRED TO KEEP THE PERSONAL DATA CONFIDENTIAL. IN ADDITION, ALL SENSITIVE/CREDIT INFORMATION YOU SUPPLY IS ENCRYPTED VIA SECURE SOCKET LAYER (SSL) TECHNOLOGY.

WE IMPLEMENT A VARIETY OF SECURITY MEASURES WHEN A USER PLACES AN ORDER ENTERS, SUBMITS, OR ACCESSES THEIR INFORMATION TO MAINTAIN THE SAFETY OF YOUR PERSONAL DATA.

ALL TRANSACTIONS ARE PROCESSED THROUGH A GATEWAY PROVIDER AND ARE NOT STORED OR PROCESSED ON OUR SERVERS.

10. SHARING YOUR PERSONAL DATA
SEADRO, IN THE COURSE OF ITS OPERATION MAY UTILISE THE SERVICES OF VARIOUS DATA PROCESSORS AND EXTERNAL SERVICE PROVIDERS TO HANDLE AND PROCESS YOUR PERSONAL DATA FOR SPECIFIC PURPOSES, ON BEHALF OF AND IN ACCORDANCE WITH THE INSTRUCTIONS OF SEADRO.
THE DATA PROCESSORS SHALL PROCESS THE PERSONAL DATA AT MOST AS LONG AS THE TERM OF THE DATA PROCESSING CONTRACT CONCLUDED WITH THEM IS VALID AND IN FORCE, OR UNTIL THEY ARE REQUIRED TO KEEP YOUR DATA UNDER THE APPLICABLE DATA RETENTION LAWS.
WE MAY DISCLOSE YOUR PERSONAL DATA TO THE FOLLOWING CATEGORIES OF THIRD PARTIES FOR THE PURPOSES DESCRIBED BELOW:
1. SHIPPING SERVICE PROVIDERS TO DELIVER THE PRODUCT YOU PURCHASED ON OUR WEBSITE
2. CREDIT CARD COMPANIES, PAYMENT SERVICE PROVIDERS TO PROCESS THE PAYMENTS YOU INITIATED ON OUR WEBSITE
3. EMAIL SERVICE PROVIDER PLATFORM, IN ORDER TO FACILITATE COMMUNICATION WITH YOU AFTER PURCHASE AND TO SEND YOU NEWSLETTER BASED ON YOUR CONSENT
4. IT SUPPORTING SERVICES
5. OTHER THIRD PARTY SERVICE PROVIDERS INVOLVED BY US FOR DATA PROCESSING

COOKIES IN USE ON THIS SITE

COOKIES AND HOW THEY BENEFIT YOU

OUR WEBSITE USES COOKIES, AS ALMOST ALL WEBSITES DO, TO HELP PROVIDE YOU WITH THE BEST EXPERIENCE WE CAN. COOKIES ARE SMALL TEXT FILES THAT ARE PLACED ON YOUR COMPUTER OR MOBILE PHONE WHEN YOU BROWSE WEBSITES. WE STORE THE DATAS COLLECTED BY THE COOKIES IN OUR E-COMMERCE SITE, IN OUR MAILCHIMP DATABASE AND IN OUR EXTERNAL DATA WAREHOUSE FOR NO LONGER THAN 5 YEARS.

OUR COOKIES HELP US:
• MAKE OUR WEBSITE WORK AS YOU’D EXPECT AND PROVIDE BRILLIANT EXPERIENCES
• REMEMBER YOUR SETTINGS DURING AND BETWEEN VISITS
• IMPROVE THE SPEED/SECURITY OF THE SITE
• CONTINUOUSLY IMPROVE OUR WEBSITE FOR YOU
• MAKE OUR MARKETING MORE EFFICIENT
WE DO NOT USE COOKIES TO:
• COLLECT ANY PERSONALLY IDENTIFIABLE INFORMATION (WITHOUT YOUR EXPRESS PERMISSION)
• COLLECT ANY SENSITIVE INFORMATION
• PASS PERSONALLY IDENTIFIABLE DATA TO THIRD PARTIES
YOU CAN LEARN MORE ABOUT ALL THE COOKIES WE USE BELOW
GRANTING US PERMISSION TO USE COOKIES
IF YOUR DEVICE AND SOFTWARE (THE BROWSER) IS SET TO ALLOW ACCEPTING COOKIES WE TAKE THIS, AND YOUR CONTINUED USE OF OUR WEBSITE, TO MEAN THAT YOU ARE FINE WITH THIS. SHOULD YOU WISH TO REMOVE OR NOT USE COOKIES FROM OUR SITE YOU CAN LEARN HOW TO DO THIS BELOW, HOWEVER DOING SO WILL LIKELY MEAN THAT OUR SITE WILL NOT WORK AS YOU WOULD EXPECT.
MORE ABOUT OUR COOKIES
WEBSITE FUNCTION COOKIES
OUR OWN COOKIES
WE USE COOKIES TO MAKE OUR WEBSITE WORK INCLUDING:
• MAKING OUR SHOPPING BASKET AND CHECKOUT WORK
• REMEMBERING YOUR SETTINGS
• REMEMBERING IF YOU HAVE ACCEPTED OUR TERMS AND CONDITIONS
• SHOWING YOU WHICH PAGES YOU HAVE RECENTLY VISITED
THERE IS NO WAY TO PREVENT THESE COOKIES BEING SET OTHER THAN TO NOT USE OUR SITE.
THIRD PARTY FUNCTIONS
OUR SITE, LIKE MOST WEBSITES, INCLUDES FUNCTIONALITY PROVIDED BY THIRD PARTIES. A COMMON EXAMPLE IS AN EMBEDDED YOUTUBE OR VIMEO VIDEO. OUR SITE INCLUDES THE COOKIES LISTED BELOW FOLLOWING.
DISABLING THESE COOKIES WILL LIKELY BREAK THE FUNCTIONS OFFERED BY THESE THIRD PARTIES THEREFORE WE RECOMMEND YOU ALLOWING THESE.
VISITOR STATISTICS COOKIES
WE USE COOKIES TO COMPILE VISITOR STATISTICS SUCH AS HOW MANY PEOPLE HAVE VISITED OUR WEBSITE, WHAT TYPE OF TECHNOLOGY THEY ARE USING (E.G. MAC OR WINDOWS WHICH HELPS TO IDENTIFY WHEN OUR SITE ISN’T WORKING AS IT SHOULD FOR PARTICULAR TECHNOLOGIES), HOW LONG THEY SPEND ON THE SITE, WHAT PAGE THEY LOOK AT ETC. THIS HELPS US TO CONTINUOUSLY IMPROVE OUR WEBSITE. THESE SO CALLED “ANALYTICS” PROGRAMS ALSO TELL US IF HOW PEOPLE REACHED THIS SITE (E.G. FROM A SEARCH ENGINE).
ADVERTISING COOKIES
COOKIES ARE WIDELY USED IN ONLINE ADVERTISING. NEITHER US, ADVERTISERS OR OUR ADVERTISING PARTNERS CAN GAIN PERSONALLY IDENTIFIABLE INFORMATION FROM THESE COOKIES.

YOU CAN LEARN MORE ABOUT ONLINE ADVERTISING AT HTTP://WWW.YOURONLINECHOICES.COM.YOU CAN OPT-OUT OF ALMOST ALL ADVERTISING COOKIES AT HTTP://WWW.YOURONLINECHOICES.COM/UK/YOUR-AD-CHOICES. IT IS ALSO WORTH NOTING THAT OPTING OUT OF ADVERTISING COOKIES WILL NOT MEAN YOU WON’T SEE ADVERTS, JUST SIMPLY THAT THEY WON’T BE TAILORED TO YOU ANY LONGER.

REMARKETING COOKIES
YOU MAY NOTICE THAT SOMETIMES AFTER VISITING A SITE YOU SEE INCREASED NUMBERS OF ADVERTS FROM THE SITE YOU VISITED. THIS IS BECAUSE ADVERTISERS, INCLUDING OURSELVES PAY FOR THESE ADVERTS. THE TECHNOLOGY TO DO THIS IS MADE POSSIBLE BY COOKIES AND AS SUCH WE MAY PLACE A SO CALLED “REMARKETING COOKIE” DURING YOUR VISIT. WE USE THESE ADVERTS TO OFFER SPECIAL OFFERS ETC TO ENCOURAGE YOU TO COME BACK TO OUR SITE. WE ARE UNABLE TO PROACTIVELY REACH OUT TO YOU AS THE WHOLE PROCESS IS ENTIRELY ANONYMISED. YOU CAN OPT OUT OF THESE COOKIES AT ANYTIME AS EXPLAINED BELOW.
AFFILIATE COOKIES
WE HAVE A NUMBER OF PARTNERS WHO PROMOTE OUR SERVICE ON A SUCCESS-ONLY BASIS (I.E. INSTEAD OF PAYING FOR ADVERTISING, WE PAY THEM COMMISSIONS ON SALES). COOKIES ARE REQUIRED TO ALLOW US TO REWARD THESE PARTNERS AND THESE COOKIES ARE USUALLY PROVIDED BY SPECIALIST COMPANIES (KNOWN AS AFFILIATE NETWORKS). NEITHER US, THE NETWORKS, OR THE PARTNER ADVERTISING OR RECOMMENDING OUR SERVICES ARE ABLE TO IDENTIFY YOU PERSONALLY. WE ASK YOU TO SUPPORT US BY ALLOWING THESE COOKIES WHICH ULTIMATELY HELP US TO OFFER YOU THE SERVICE WE DO AT THE PRICE WE DO.
TURNING COOKIES OFF
AT ANY TIME, YOU HAVE THE OPTION TO ACCEPT OR DECLINE THE USE OF COOKIES BY CHANGING YOUR BROWSER SETTINGS. ON MOST BROWSERS, THE “HELP” PORTION OF THE TOOLBAR WILL TELL YOU HOW TO PREVENT IT FROM ACCEPTING COOKIES, HOW TO HAVE IT NOTIFY YOU WHEN YOU RECEIVE COOKIES OR HOW TO DISABLE COOKIES ALTOGETHER. BELOW ARE PAGES DESCRIBING THESE SETTINGS IN MORE DETAIL FOR EACH BROWSER:

CHROME
FIREFOX
INTERNET EXPLORER
SAFARI
OPERA

BE AWARE THAT DISABLING COOKIES WILL AFFECT THE FUNCTIONALITY OF THIS WEBSITE AND THE EXPERIENCE YOU’LL HAVE. DISABLING COOKIES WILL RESULT IN ALSO DISABLING CERTAIN FUNCTIONALITY AND FEATURES OF THIS SITE. THEREFORE, IT IS RECOMMENDED THAT YOU DO NOT DISABLE COOKIES.